| MEMBERSHIP APPLICATION There are three classes of membership: 1. Ordinary Member – An accommodation establishment trading as defined in section 2 of the constitution. 2. Serving Member - An accommodation establishment trading as defined in section 2 of the constitution, but who provides services to the association. The qualification for this category will be determined by the committee in each circumstance. Committee members will qualify for this category. 3. Associate Member – Any other business, group or institution whose activities are related to the hospitality industry. |
Minimum Requirements
Your accommodation establishment or tourism service must be registered with Durban
Africa and Tourism KZN.
You must be star graded through the Tourism Grading Council of South Africa's (TGCSA)
by 1 March'07
Definition
Bed and Breakfast accommodation is usually provided in a family (private) home and the owner/manager lives
in the house or on the property. Breakfast is usually served. Bathroom facilities may or may not be en-suite
and/or private. In general, the guest shares the public areas with the host family.
Only establishments that cater for transient guests (travelling public) will qualify for grading.
Minimum Requirements for B&B Classification
1. General
1.1 Safety and Security
A high degree of general safety and security should be maintained.
All reasonable precaution must be taken to secure the personal safety of guests and prevent damage to or
theft of their possessions.
Information on procedures in the event of an emergency should be clearly displayed. This information should
be in English and if possible multilingual (depending on the establishment’s market). Procedures for
summoning assistance, in particular after hours, should also be available.
Proprietors or their representatives should be available during guests’ arrival and departure periods, during
meal times and all other reasonable times. There should be a responsible person on call 24-hours a day.
There should be adequate levels of lighting for guest safety and comfort in all public areas, including stairwells
and car parks.
All guest room entry doors to a common area or the exterior should be equipped with a locking device that
permits a guest to lock the door when leaving the room as well as a device to lock the door from the inside
when the guest is occupying the room. Surface mounted slide-bolts may be considered to be appropriate
locking devices in certain properties.
Doors to connecting rooms should be equipped with a deadbolt lock.
Once registered, guests should have access to the establishment at all times – unless restrictions are
previously notified. It is acceptable for a key or security code to be issued.
1.2 Cleanliness and Comfort
A high standard of cleanliness should be maintained throughout the B&B.
The B&B should be comfortable and fit for the purpose intended.
1.3 Statutory Obligations
All premises are expected to comply with all relevant statutory and local government regulations. Assessors
may request that relevant documentation, certificates, etc be presented at the time of the assessment. This
includes, inter alia:
o Proof of provincial registration (if applicable);
o Business registration which entitles the establishment to legally operate;
o Public liability insurance;
o Compliance with local authority regulations including;
o Fire safety certificate;
o Compliance with building regulations – in particular with regard to accessibility.
1.4 Access
There should be no discrimination to accepting guests based on their race, ethnicity, physical or mental
condition, etc.
1.5 Courtesy
The highest standard of courtesy should be shown to guests at all times.
Guest complaints should be dealt with courteously and promptly.
1.6 Marketing, Reservations and Pricing
There should be friendly and efficient service appropriate to the style of the establishment.
All enquiries, requests, reservations, correspondence and complaints should be handled promptly and
courteously.
It should be made clear to all visitors what is included in the prices quoted for accommodation, meals and
refreshments, including service charge, surcharges, levies, etc.
A brochure or leaflet detailing the property’s pricing structure should be available on request. All prices must
include VAT.
o Guests must be notified if the price agreed at the time of booking has changed.
o Full details of the establishment’s cancellation policy should be made clear to guests at the time of booking.
Details of any in-house policies e.g. no smoking should be communicated at the time of booking.
The amenities, facilities and services provided by the establishment should be described fairly to all visitors
and prospective visitors, whether by advertisement, brochure, word of mouth or other means.
2. Buildings
2.1 Exterior
All grounds and gardens under the control of the operator should be neat and appropriate.
The exterior of the property must be well maintained in a sound and clean condition.
2.2 Maintenance
The interior and exterior of the building/s including all fittings, fixtures and furnishings must be maintained in a
sound and clean condition and must be fit for the purpose intended.
3. Bedrooms
3.1 Housekeeping
All bedrooms should be cleaned daily and all beds made daily.
All linen, including duvet covers, should be changed for each new guest.
All bed linen, including duvet covers, should be changed at least every 5 days. This period may be extended
for environmental purposes AND with the guest’s consent. Soiled linen should be changed as soon as
possible.
3.2 Bedroom size
All bedrooms should have sufficient space to allow freedom of movement for guests and access to all furniture
in the room.
It should be possible to open all doors and drawers fully.
The ceiling height for the major part of the room should be sufficient for a 1,8m person to move around without
stooping.
3.3 Beds
All beds are to be of sound condition and should have a secure headboard or equivalent where appropriate to
type of bed (a continental pillow may suffice for the headboard).
All mattresses are to be comfortable, of sprung interior, foam or similar construction and be fitted with mattress
protectors or underblankets.
Single beds should comfortably accommodate an average sized adult and double beds 2 average sized
adults.
3.4 Bedding
All bedding should be clean and sufficient in quantity (dependent on weather conditions experienced in the
region of the establishment).
There should be at least one blanket and one pillow per sleeping space with additional blankets and pillows
available on request. Duvets are also acceptable. All sleeping spaces should have an undersheet and
topsheet. There should be a pillowcase on each pillow.
Beds should be covered with an appropriate bedspread or quilt, unless an appropriate duvet is provided.
The exposed part/s of each bed should be in an appropriate condition and visually attractive; alternatively
they should be hidden from view by appropriate bedding (“skirt”, valance or bedspread).
Non-allergic pillows and duvets are preferable and should be available on request.
3.5 Bedside Tables
All permanent-sleeping spaces intended for adult occupation should have a bedside table. Twin beds may
share a bedside table located between the 2 beds (these may be double beds). If rooms are largely sold for
single occupancy, one bedside table and light may be appropriate. A dressing/writing table may double as a
bedside table.
3.6 Windows and Lighting
There should be one window to allow natural light and adequate ventilation. If the window cannot be opened,
a ventilation system must be provided.
All bedrooms should be well lit. There should be a main light in the bedroom.
There should be a bedside and/or bedhead light for, and controllable by, each person (the number of people
typically occupying a room should be considered when determining the appropriateness of bedside lighting).
Twin beds may share a bedside light. A double bed may have one shared bedhead light.
All bulbs should have a shade or cover (unless decorative).
Emergency lighting should be provided (i.e. candle, candlestick and matches).
3.7 Curtains
Curtains, blinds or shutters should be provided on all windows including glass panels and doors where
required to afford both privacy and/or the exclusion of light.
If appropriate, consideration should be given to providing additional privacy e.g. net curtaining or blinds.
3.8 Heating/Cooling
Heaters and/or fans should be available on request. Typical climatic conditions experienced in the region of
the establishment will be considered when determining the minimum requirements for heating and/or
cooling.
3.9 Flooring
Flooring may vary considerably and any fit-for-purpose flooring may be appropriate. Ease of cleaning and
hygiene should be considered when evaluating flooring.
3.10 Clothes Storage
Each room should have a wardrobe or clothes hanging space with sufficient good quality hangers per
person.
In addition, there should be adequate drawer or shelf space.
3.11 Dressing/Writing Table
There should be a dressing, writing table, chest of drawers or equivalent in the room (the objective is to
provide the guest with space to place items and/or a work surface). It may be appropriate for the
dressing/writing table to double-up as a bedside table.
Ideally there should be a mirror adjacent to the dressing/writing table and lighting intensity in the vicinity of the
mirror should be adequate.
3.12 Seating
At minimum there should be one chair in the room.
3.13 Television and Radio
If a signal is available and it is considered to be appropriate to the market, a colour television should be
provided in the B&B. If appropriate to the market a radio is to be provided in each room, unless there is a
television in each room.
3.14 Telephones
Telephones in guest bedrooms is optional, however, the guest should be able to make use of the household
telephone (if there is one available).
Where telephones are provided guests should be informed of charges on request.
All in-room telephones should display the B&B telephone number.
3.15 Miscellaneous
Each bedroom should have:
o Waste bin
o Ashtray (if smoking is permitted)
o A clean drinking glass per permanent sleeping position
o Sufficient conveniently located power sockets for the safe use of all electrical equipment
o A towel rail or equivalent if the room is not en-suite
4. Bath/Shower Rooms
4.1 En-suite/Private/Shared bathrooms
There should be at least one bath or shower and toilet with washbasin to every 4 resident guests. Where the
maximum number of persons (including guests and the proprietor/family members) using a bath or shower
room, toilet and washbasin facility is no more than 6, it is acceptable that the facility is shared between guests
and proprietors/family. Where a shared facility exists, proprietors and their family should avoid prolonged use
during peak guest demand periods (this may be in the early to mid-morning period). In addition, personal
belongings of proprietors and family should be removed from the bathroom.
A private bathroom is one solely designated for the use of one room. The bathroom should be reasonably
close to the bedroom and lockable. Access to the bathroom via public areas (lounge, etc) is not
acceptable.
4.2 Housekeeping
All bathrooms should be cleaned daily.
All bathroom linen should be changed at least every 5 days. This period may be extended for environmental
purposes AND with the guest’s consent. Soiled linen should be changed as soon as possible.
4.3 Bathroom size
All bathrooms should have sufficient space to allow freedom of movement for guests and access to all
fittings.
4.4 Fixtures and fittings
Each bathroom should have:
o A bath or shower
o Washbasin with adjacent mirror
o Toilet
o Soap dish/holder/dispenser
o Toilet roll holder and toilet paper
o Waste bin
o Adequate ventilation (e.g. an extractor fan or opening window)
o A towel rail, towel shelf or equivalent
o Running, hot water for bathing should be available at all reasonable times
o A clean hand and bath towel for each guest
o Fresh soap for each new guest
Private and shared bathrooms must be lockable from the inside.
A hook for clothes should be provided in shared and private bathrooms.
4.5 Lighting and Windows
All bathrooms should be well lit with a light switch near the entrance to the bathroom.
If deemed necessary for guest privacy purposes all windows in the bathroom (if present) should either be
tinted, opaque or of other glass that ensures guest privacy or alternatively should be covered with an opaque
curtain, blind or shutter.
5. Public Areas and Breakfast
5.1 Public Areas
A dining room/breakfast area should be available for the service of breakfast and other meals, unless meals
are served only in guest rooms.
5.2 Breakfast
An appropriate breakfast to the nature of the accommodation should be offered. However, in general a
breakfast at a B&B should consist of a fully cooked breakfast or alternatively a substantial continental
breakfast. Buffet style is acceptable.
5.3 Food and Beverage – General
Staff should demonstrate adequate levels of product knowledge and provide efficient service.
All food should be hygienically stored, prepared and presented.
6. Additional Requirements for 4- and 5-Star B&Bs
6.1 General
For 4 and 5 star B&Bs a higher level of general ambiance and spaciousness will be required in all areas of the
B&B e.g. spacious corridors, bedrooms with no narrow areas, etc. Some account may be taken of limitations
in older or historic properties.
6.2 Bedrooms
The room size should be comfortable and adequately accommodate all furniture provided.
The bedroom should have at least two seating chairs.
There should be a hairdryer in each room.
If appropriate and fit for the purpose there should be a remote controlled colour television in each room with a
wide choice of channels.
Air-conditioning and/or other forms of heating or cooling are preferred in conditions where extreme day and/or
night temperatures are experienced.
In areas where malaria occurs, adequate protection against mosquitoes in the form of mosquito nets, window
gauze and/or insecticide should be provided in each guest room.
6.3 Bathrooms
All guest bedrooms should have en-suite or private bathroom facilities.
A range of quality guest amenities should be available.
A bath and shower should be available (5 star); the shower may be over the bath. All new, purposed built 5-
star hotel bathrooms should have a separate bath and shower.
6.4 Lounge
A communal lounge area with comfortable chairs should be available for guest use.
Your accommodation establishment or tourism service must be registered with Durban
Africa and Tourism KZN.
You must be star graded through the Tourism Grading Council of South Africa's (TGCSA)
by 1 March'07
Definition
Bed and Breakfast accommodation is usually provided in a family (private) home and the owner/manager lives
in the house or on the property. Breakfast is usually served. Bathroom facilities may or may not be en-suite
and/or private. In general, the guest shares the public areas with the host family.
Only establishments that cater for transient guests (travelling public) will qualify for grading.
Minimum Requirements for B&B Classification
1. General
1.1 Safety and Security
A high degree of general safety and security should be maintained.
All reasonable precaution must be taken to secure the personal safety of guests and prevent damage to or
theft of their possessions.
Information on procedures in the event of an emergency should be clearly displayed. This information should
be in English and if possible multilingual (depending on the establishment’s market). Procedures for
summoning assistance, in particular after hours, should also be available.
Proprietors or their representatives should be available during guests’ arrival and departure periods, during
meal times and all other reasonable times. There should be a responsible person on call 24-hours a day.
There should be adequate levels of lighting for guest safety and comfort in all public areas, including stairwells
and car parks.
All guest room entry doors to a common area or the exterior should be equipped with a locking device that
permits a guest to lock the door when leaving the room as well as a device to lock the door from the inside
when the guest is occupying the room. Surface mounted slide-bolts may be considered to be appropriate
locking devices in certain properties.
Doors to connecting rooms should be equipped with a deadbolt lock.
Once registered, guests should have access to the establishment at all times – unless restrictions are
previously notified. It is acceptable for a key or security code to be issued.
1.2 Cleanliness and Comfort
A high standard of cleanliness should be maintained throughout the B&B.
The B&B should be comfortable and fit for the purpose intended.
1.3 Statutory Obligations
All premises are expected to comply with all relevant statutory and local government regulations. Assessors
may request that relevant documentation, certificates, etc be presented at the time of the assessment. This
includes, inter alia:
o Proof of provincial registration (if applicable);
o Business registration which entitles the establishment to legally operate;
o Public liability insurance;
o Compliance with local authority regulations including;
o Fire safety certificate;
o Compliance with building regulations – in particular with regard to accessibility.
1.4 Access
There should be no discrimination to accepting guests based on their race, ethnicity, physical or mental
condition, etc.
1.5 Courtesy
The highest standard of courtesy should be shown to guests at all times.
Guest complaints should be dealt with courteously and promptly.
1.6 Marketing, Reservations and Pricing
There should be friendly and efficient service appropriate to the style of the establishment.
All enquiries, requests, reservations, correspondence and complaints should be handled promptly and
courteously.
It should be made clear to all visitors what is included in the prices quoted for accommodation, meals and
refreshments, including service charge, surcharges, levies, etc.
A brochure or leaflet detailing the property’s pricing structure should be available on request. All prices must
include VAT.
o Guests must be notified if the price agreed at the time of booking has changed.
o Full details of the establishment’s cancellation policy should be made clear to guests at the time of booking.
Details of any in-house policies e.g. no smoking should be communicated at the time of booking.
The amenities, facilities and services provided by the establishment should be described fairly to all visitors
and prospective visitors, whether by advertisement, brochure, word of mouth or other means.
2. Buildings
2.1 Exterior
All grounds and gardens under the control of the operator should be neat and appropriate.
The exterior of the property must be well maintained in a sound and clean condition.
2.2 Maintenance
The interior and exterior of the building/s including all fittings, fixtures and furnishings must be maintained in a
sound and clean condition and must be fit for the purpose intended.
3. Bedrooms
3.1 Housekeeping
All bedrooms should be cleaned daily and all beds made daily.
All linen, including duvet covers, should be changed for each new guest.
All bed linen, including duvet covers, should be changed at least every 5 days. This period may be extended
for environmental purposes AND with the guest’s consent. Soiled linen should be changed as soon as
possible.
3.2 Bedroom size
All bedrooms should have sufficient space to allow freedom of movement for guests and access to all furniture
in the room.
It should be possible to open all doors and drawers fully.
The ceiling height for the major part of the room should be sufficient for a 1,8m person to move around without
stooping.
3.3 Beds
All beds are to be of sound condition and should have a secure headboard or equivalent where appropriate to
type of bed (a continental pillow may suffice for the headboard).
All mattresses are to be comfortable, of sprung interior, foam or similar construction and be fitted with mattress
protectors or underblankets.
Single beds should comfortably accommodate an average sized adult and double beds 2 average sized
adults.
3.4 Bedding
All bedding should be clean and sufficient in quantity (dependent on weather conditions experienced in the
region of the establishment).
There should be at least one blanket and one pillow per sleeping space with additional blankets and pillows
available on request. Duvets are also acceptable. All sleeping spaces should have an undersheet and
topsheet. There should be a pillowcase on each pillow.
Beds should be covered with an appropriate bedspread or quilt, unless an appropriate duvet is provided.
The exposed part/s of each bed should be in an appropriate condition and visually attractive; alternatively
they should be hidden from view by appropriate bedding (“skirt”, valance or bedspread).
Non-allergic pillows and duvets are preferable and should be available on request.
3.5 Bedside Tables
All permanent-sleeping spaces intended for adult occupation should have a bedside table. Twin beds may
share a bedside table located between the 2 beds (these may be double beds). If rooms are largely sold for
single occupancy, one bedside table and light may be appropriate. A dressing/writing table may double as a
bedside table.
3.6 Windows and Lighting
There should be one window to allow natural light and adequate ventilation. If the window cannot be opened,
a ventilation system must be provided.
All bedrooms should be well lit. There should be a main light in the bedroom.
There should be a bedside and/or bedhead light for, and controllable by, each person (the number of people
typically occupying a room should be considered when determining the appropriateness of bedside lighting).
Twin beds may share a bedside light. A double bed may have one shared bedhead light.
All bulbs should have a shade or cover (unless decorative).
Emergency lighting should be provided (i.e. candle, candlestick and matches).
3.7 Curtains
Curtains, blinds or shutters should be provided on all windows including glass panels and doors where
required to afford both privacy and/or the exclusion of light.
If appropriate, consideration should be given to providing additional privacy e.g. net curtaining or blinds.
3.8 Heating/Cooling
Heaters and/or fans should be available on request. Typical climatic conditions experienced in the region of
the establishment will be considered when determining the minimum requirements for heating and/or
cooling.
3.9 Flooring
Flooring may vary considerably and any fit-for-purpose flooring may be appropriate. Ease of cleaning and
hygiene should be considered when evaluating flooring.
3.10 Clothes Storage
Each room should have a wardrobe or clothes hanging space with sufficient good quality hangers per
person.
In addition, there should be adequate drawer or shelf space.
3.11 Dressing/Writing Table
There should be a dressing, writing table, chest of drawers or equivalent in the room (the objective is to
provide the guest with space to place items and/or a work surface). It may be appropriate for the
dressing/writing table to double-up as a bedside table.
Ideally there should be a mirror adjacent to the dressing/writing table and lighting intensity in the vicinity of the
mirror should be adequate.
3.12 Seating
At minimum there should be one chair in the room.
3.13 Television and Radio
If a signal is available and it is considered to be appropriate to the market, a colour television should be
provided in the B&B. If appropriate to the market a radio is to be provided in each room, unless there is a
television in each room.
3.14 Telephones
Telephones in guest bedrooms is optional, however, the guest should be able to make use of the household
telephone (if there is one available).
Where telephones are provided guests should be informed of charges on request.
All in-room telephones should display the B&B telephone number.
3.15 Miscellaneous
Each bedroom should have:
o Waste bin
o Ashtray (if smoking is permitted)
o A clean drinking glass per permanent sleeping position
o Sufficient conveniently located power sockets for the safe use of all electrical equipment
o A towel rail or equivalent if the room is not en-suite
4. Bath/Shower Rooms
4.1 En-suite/Private/Shared bathrooms
There should be at least one bath or shower and toilet with washbasin to every 4 resident guests. Where the
maximum number of persons (including guests and the proprietor/family members) using a bath or shower
room, toilet and washbasin facility is no more than 6, it is acceptable that the facility is shared between guests
and proprietors/family. Where a shared facility exists, proprietors and their family should avoid prolonged use
during peak guest demand periods (this may be in the early to mid-morning period). In addition, personal
belongings of proprietors and family should be removed from the bathroom.
A private bathroom is one solely designated for the use of one room. The bathroom should be reasonably
close to the bedroom and lockable. Access to the bathroom via public areas (lounge, etc) is not
acceptable.
4.2 Housekeeping
All bathrooms should be cleaned daily.
All bathroom linen should be changed at least every 5 days. This period may be extended for environmental
purposes AND with the guest’s consent. Soiled linen should be changed as soon as possible.
4.3 Bathroom size
All bathrooms should have sufficient space to allow freedom of movement for guests and access to all
fittings.
4.4 Fixtures and fittings
Each bathroom should have:
o A bath or shower
o Washbasin with adjacent mirror
o Toilet
o Soap dish/holder/dispenser
o Toilet roll holder and toilet paper
o Waste bin
o Adequate ventilation (e.g. an extractor fan or opening window)
o A towel rail, towel shelf or equivalent
o Running, hot water for bathing should be available at all reasonable times
o A clean hand and bath towel for each guest
o Fresh soap for each new guest
Private and shared bathrooms must be lockable from the inside.
A hook for clothes should be provided in shared and private bathrooms.
4.5 Lighting and Windows
All bathrooms should be well lit with a light switch near the entrance to the bathroom.
If deemed necessary for guest privacy purposes all windows in the bathroom (if present) should either be
tinted, opaque or of other glass that ensures guest privacy or alternatively should be covered with an opaque
curtain, blind or shutter.
5. Public Areas and Breakfast
5.1 Public Areas
A dining room/breakfast area should be available for the service of breakfast and other meals, unless meals
are served only in guest rooms.
5.2 Breakfast
An appropriate breakfast to the nature of the accommodation should be offered. However, in general a
breakfast at a B&B should consist of a fully cooked breakfast or alternatively a substantial continental
breakfast. Buffet style is acceptable.
5.3 Food and Beverage – General
Staff should demonstrate adequate levels of product knowledge and provide efficient service.
All food should be hygienically stored, prepared and presented.
6. Additional Requirements for 4- and 5-Star B&Bs
6.1 General
For 4 and 5 star B&Bs a higher level of general ambiance and spaciousness will be required in all areas of the
B&B e.g. spacious corridors, bedrooms with no narrow areas, etc. Some account may be taken of limitations
in older or historic properties.
6.2 Bedrooms
The room size should be comfortable and adequately accommodate all furniture provided.
The bedroom should have at least two seating chairs.
There should be a hairdryer in each room.
If appropriate and fit for the purpose there should be a remote controlled colour television in each room with a
wide choice of channels.
Air-conditioning and/or other forms of heating or cooling are preferred in conditions where extreme day and/or
night temperatures are experienced.
In areas where malaria occurs, adequate protection against mosquitoes in the form of mosquito nets, window
gauze and/or insecticide should be provided in each guest room.
6.3 Bathrooms
All guest bedrooms should have en-suite or private bathroom facilities.
A range of quality guest amenities should be available.
A bath and shower should be available (5 star); the shower may be over the bath. All new, purposed built 5-
star hotel bathrooms should have a separate bath and shower.
6.4 Lounge
A communal lounge area with comfortable chairs should be available for guest use.
| THE ISI'BUBULUNGU COAST MEMBERSHIP |
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| DURBAN SOUTH AFRICA |
